Solving Chime connection problems

[Lee Enfield-Burke]

Turns out my own difficulty with getting the Chime window to load correctly was a firewalling problem.

I use Norton Internet Security 2003 for my firewall (so does DD: I've had a word with her about this), and when firewalling, NIS routinely blocks port 8080. Unfortunately, this is the port which Chime uses (as well as 8081).

Telling Norton to stop blocking port 8080 fixed the problem. Anybody else who's having trouble getting that window to load, take a look at whatever firewalling software you're using and tell it to stop blocking 8080: then you should be all right.

(sigh) This still does nothing about the browsers that Chime doesn't support. They promise that they're working on it, though.

[Melissa]

But how do you figure out what firewall I am using and fix it??? i don't know

[drea]

If you're just at home, it should be down in your system tray. I'm running McAfee, so that may be why I didn't have any problems.

Sorry I can't give a step by step fix.

[Agent M]

Ergh! I'm having the same problem as Lissa... I can't find the stupid firewall...

[Gryphon]

I went through my NortanAntiVirus settings, and I couldn't find anything about the ports, let alone 8080. Are we still going to do the chat in the Chime chatroom? Someone put up a poll about who could access it and who couldn't. The majority couldn't.

[Kathy Li]

Ok, I know this is tediously techwritery of me, but have you guys thought of going to the Norton Website, clicking on "Support", choosing the automated/free support for Norton Internet Security, and then running a search on "Port" in the Knowledge Base and getting something like this?

It's pretty standard to do that kind of thing with any piece of recalcitrant commercial software/hardware. The key is not knowing everything--it's knowing how to find it in the Manual. Worm. Hook. Go learn to fish.

[db_pr]

I had a problem. I'm using Norton System Works 2004, which has Norton Internet Security 2004. I couldn't connect to the chime chat and this is what I did.

1. Open Internet Security.
2. On the upper-middle part of the Internet Security window that will appear, click on the one labeled Options.
3. Select Norton Internet Security.
4. Click on the "Firewall" tab in Norton Internet Security Options.
There are gonna be some things there but somewhere it says "HTTP port list". Below that is says
"Computers connect to the Web via HTTP ports. There are the most sommonly used ports. If you need to filter a web site that uses a different port, click Add."
Well, what you gotta do it select the port named 8080, and click Remove. You may have to scroll the window inside "Options" down to see the 8080.